A number of subscribers to Yes 5G have reported on social media that they are not getting a connection to the mobile network. This appears to be affecting users from all across Peninsular Malaysia, with complaints coming from Johor all the way to Kedah.
The disruption looks to have started about an hour ago at the time of writing, at least based on the earliest reports we’ve seen. At the time of writing, it’s unclear what is causing the network disruption, as yes 5G has yet to issue an official statement.
Dah ada balik line Yes 5G 🥳 diam-diam je dia pulang pic.twitter.com/MwbvbaVid8
— Najib/HHH (@najibhhh) November 22, 2024
That being the case, among the complaints there are a handful of users who have said that they’ve been reconnected to the Yes 5G network. But those are, for now, few and far in between.
From the telco’s website, Yes 5G has a table indicating locations that may be facing network disruption due to the company performing network maintenance. This would affect mobile data as well as voice calls and SMS, and some of these do extend until 6AM of 23 November, but these do not explain network outages in Kedah or Johor.
We’ve reached out to Yes 5G, and will update when we hear from the telco’s reps.
Update (6:36PM): It looks like service is gradually returning to some users, though a small number of complaints are still trickling through the Yes 5G Facebook page. We’ve yet to hear from the telco as of writing this update.
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