Hotlink customers have taken to social media to report regarding an ongoing issue with the service provider‘s mobile app. Many have noted that they’ve been unable to access it since morning, therefore preventing them from crucial services such as balance top-ups, roaming activation, and many others.
Unfortunately, Hotlink’s parent company Maxis has yet to address the issue. On X (formerly Twitter), the telco is currently asking customers to DM for assistance, though some have noted that no response was given afterwards.
@mr_akadia Hai, mohon maaf atas pengalaman anda. Sila DM kami untuk semakan lanjut. TQ-Hazel
— Hotlink (@HotlinkListens) November 1, 2024
@anisabdaziz_ Hi, maaf atas kesulitan yang dialami. Sila DM kami untuk semakan dan bantuan selanjutnya. TQ – Mimi
— Hotlink (@HotlinkListens) November 1, 2024
We’ve reached out to Maxis for comment regarding the current issue that’s affecting its mobile app. The following is a statement from the telco’s representative:
A small percentage of our customers are having difficulties in topping up their prepaid credit, purchasing mobile internet passes, and making IDD calls. We are working to resolve this issue. We apologise for any inconvenience during this time.
Unfortunately, Maxis did not say when the maintenance is expected to complete. Watch this space, as we will provide updates once we receive new information.
[UPDATE: 2 November 2024 – 11:50am] Customers are still reporting that the services offered by Hotlink’s mobile app are still inaccessible at the time of writing, thus marking over 24-hours of downtime. The service provider, via its @HotlinkListens account on X, assures that it is still working to resolve the issue. And despite numerous complaints, it is claiming that the issue is affecting “some” of its users.
@nadiooo97 Hi. some of our customers are having difficulties in topping up their prepaid credit, purchasing mobile internet passes and to log in Hotlink/Maxis App, we want to assure you that we're working hard to resolve this issue. We apologize for any inconvenience. TQ
— Hotlink (@HotlinkListens) November 2, 2024
[UPDATE: 2 November 2024 – 12:40pm] Screenshots shared by users on X are indicating that the Hotlink app is now undergoing maintenance until 3pm today. The service provider is also advising customers to use its Easy Menu by dialling *100# as an alternative in order to access certain services.
LOL, Hotlink "Upgrade". Apa yang susah sangat nak mengaku entah. pic.twitter.com/bJTQtzyGJQ
— Boeing 747 (@Boeing747S8) November 2, 2024
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