MyDigital ID has issued an apology on its website following difficulties reported by users during the registration process. As you may recall, the platform saw a surge in registrations, with 150,000 new users signing up within 24 hours, following an announcement on the MyJPJ app that the MyDigital ID would be required for logins starting 10 October.
Despite the registration spike, MyDigital ID stated that there were no significant wait times in the last 48 hours, suggesting the problem might stem from external factors. According to the platform’s preliminary investigation, a combination of factors, some unrelated to its system, may have contributed to the issues. Among the problems cited were unclear photos during the facial recognition process and device-related challenges.
In its statement, MyDigital ID highlighted that blurry facial recognition photos could prevent the system from capturing accurate data. The platform also noted that some users failed to activate their device cameras during the registration, impeding the facial recognition process. Additionally, difficulties in downloading the app were noted as another contributing factor.
To help users resolve their registration issues, MyDigital ID said it has deployed over 100 agents to 84 Road Transport Department (JPJ) locations across the country. The platform also mentioned that registrations can be completed at 212 National Registration Department (JPN) locations and select Tealive outlets.
On a related note, transport Minister Anthony Loke announced yesterday that the MyDigital ID requirement for MyJPJ app logins has been deferred, allowing users to continue accessing the app without the digital ID. In addition, the 10 October deadline that was mentioned in the now-removed notice which appeared in the app”s homepage has been cancelled indefinitely.
(Source: MyDigital ID [official website])
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