The opening of Apple’s first official store in Malaysia this Saturday is more than just an in-person retail experience for the brand’s products. As mentioned in our last article, also available are multiple services that were previously unavailable to local customers, including the likes of on-location tech support, product demonstrations, as well as a 14-day returns and refunds policy.
Adding to that list is one particular service that many would appreciate: In-store Apple product trade-ins.
What it does is pretty self explanatory, though it won’t be as simple as just bringing your device, handing it over to Apple for a gift card or upgrade, and then calling it a day. According to the company’s website, you’ll need to follow different steps depending on the product that you’re planning to trade in. These include backing up all of your data, signing out from iCloud, iTunes, iMessage and the App Store, and unpair all devices that’s connected to it via Bluetooth.
For those who are planning trade in their iPhones or iPads, Apple recommends not to completely erase your data via Factory Reset just yet. Instead, a Specialist will help you with that after assessing your device at the store.
One of the main reasons behind this is so that it would be easier for you to transfer over your data, especially if you’re planning to upgrade to newer hardware there and then. It should also be noted that manually deleting information from contacts, calendars, reminders, documents, photos or any other information while signed in to iCloud with your Apple ID would also erase content from its servers.
It’s highly recommended you to check out Apple’s support pages for the necessary steps to follow before conducting the trade in. For your convenience, below are the links for each device:
The suggested trade-in values for eligible Apple devices have been updated since the programme’s first introduction in Malaysia back in March. According to the official website, the company no longer accepts iPhone models older than the iPhone 7, which now starts from RM150 and topping at RM3,850 for the iPhone 14 Pro Max. Apple Watch trade-in values start from RM300 for Series 5 and up to RM1,850 for the first generation Watch Ultra, whereas iPads start from RM1,650 for the current Mini and up to RM3,750 for the last-gen iPad Pro. Meanwhile, Macs range from RM650 to RM10,900 depending on device.
In case you’re not planning to upgrade just yet, you can trade in your device for gift card credits instead, which you can use for future purchases at the store or the official website. Of course, how much you’ll get from the handover depends on the Specialist’s assessment, and keep in mind that the values mentioned earlier are only estimates. Another thing to note is that Apple doesn’t require you to return the included accessories (ie: chargers, cables, etc) as part of the trade-in process.
But what about non-Apple devices? According to the company, these are also accepted but trade-in eligibility and value will depend on the device, manufacturer, and condition. Staff will also ask a few questions about the item that you wish to trade in during assessment.
As for older products and accessories, Apple will only accept them as part of its recycling programme. In other words, if you don’t mind not earning anything in return, you can get rid of these devices by handing them over at the store.
Follow us on Instagram, Facebook, Twitter or Telegram for more updates and breaking news.
