Telco giant CelcomDigi is still charging users extra for 5G access, at least, for those under certain older and cheaper plans. This practice will seemingly be continued by the company despite minister of communications Fahmi Fadzil’s announcement last week that moving forward, there will no longer be extra fees for 5G.
When asked about this, a representative sent this statement:
We wish to clarify that CelcomDigi customers are not charged for access to 5G with any of its postpaid or prepaid plans.
Currently, postpaid customers can enjoy 4G/5G with any of our available CelcomDigi Postpaid 5G Plans. Additionally, customers have the choice to purchase additional data for 4G&5G via the Celcom Life or MyDigi app from as low as RM10/month for 60GB, the most generous data quota offering in the market today. This payment is not for 5G access. The extra data ensures customers can enjoy 5G services without disruption.
Despite the company insisting that the booster is not for 5G access, the facts tell a different story. When it comes down to it, users under the XPAX Postpaid 40, XPAX Postpaid 60, Digi Postpaid 40, and Digi Postpaid 60 plans are not able to use 5G at all unless they purchase the booster add-on, which costs between RM10-RM20 per month.
For the Postpaid 60 plans, CelcomDigi does offer the booster for free, but only if you subscribe to a 24-month contract. Otherwise, you’ll have to pay extra for the booster. Additionally, several of the telco’s prepaid plans such as Next 25 and Next 35, as well as all of its unlimited plans, do not come with 5G and require the booster for access.
This is quite puzzling given that its subsidiary, Yoodo, has already conformed to the government’s mandate and made its 5G pass free for all its users. A Maxis representative has also confirmed to us regarding the status of its access fee, stating “we have always waived our promotional 5G access fee, and this is now free”; previously, the pass was offered for free under a “limited time promotion”. The MCMC has encouraged customers to submit complaints about 5G access charges.
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