CelcomDigi has announced that earlier this morning, a minor fire incident occurred that left about 210,000 Celcom customers in Pahang and Terengganu with a network disruption. While no detail has been revealed regarding the incident, the telco explained that users may experience interruptions for voice, SMS, and data services.
Areas affected by this disruption include Bentong, Bera, Genting, Indera Mahkota, Jaya Gading, Gambang, Jengka, Awah Jengka, Lepar Utara, Gelanggi, Jerantut, Karak, Lipis, Maran, Sri Jaya, Mentakab, Muadzam, Bandar Tun Razak, Pekan, Raub, Rompin, Temerloh, Tg Lumpur, Chini, Kuantan Metro, Kuala Krai, Chiku, Bukit Bading, Ketengah, Hulu Terengganu, Besut, Gong Badak, Wakaf Tengah, Cheneh and Pantai Sepat.
Akibat dari kebakaran kecil pada pagi Rabu, 8 November 2023, pelanggan Celcom di beberapa kawasan di Pahang dan Terengganu mengalami gangguan perkhidmatan suara, SMS dan Internet. Kawasan-kawasan yang terjejas termasuk:
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— Celcom (@Celcom) November 8, 2023
CelcomDigi says that voice services, SMS, and reloads have been restored in stages while its staff are still working on restoring the remaining disrupted services as soon as possible. Further updates on this situation will be communicated through the company’s websites and social media pages.
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