MYAirline, via a notice on their website has suspended all operations effective immediately. Unfortunately, this information was not conveyed to any of their passengers booked on flights today, and many are stranded at KLIA Terminal 2 at the moment. Their service counter is also closed and this is leading to even more frustration.
MYAirline updated their Facebook post at 5.30 am with a Press Release announcing their suspension of operations effective 12th October due to “significant financial pressures”, slightly under an hour before a scheduled flight departure to Tawau at 6.15am. There was however no indication whether their ticket holding passengers were notified beforehand as some were at Terminal 2 as early as 4 am waiting to check in for their flight.
This announcement was on the back of the resignation of the MYAirline CEO, Rayner Teo who stepped down on the 9th of October citing health complications.
In total, MYAirline has 19 flights scheduled for departure from KLIA Terminal 2 today. At least four flights were directly impacted by the sudden announcement as passengers had already made their way to the terminal and are now stranded. As most of these flights are turnaround flights, we believe that the number of affected flights for today alone might be double this number.
This suspension doesn’t only involve local destinations as flights to and from Bangkok today have also been abruptly suspended, leaving a lot of transit passengers in disarray.
[UPDATE: 9:55am, 12 October 2023]
MAVCOM has instructed MYAirline to discontinue the sale and booking of its flights from all platforms until further notice. In a recently published statement, the regulator also asked the low-cost airline to notify affected customers of flight suspensions both directly as well as via all of its available communication channels immediately.
“The commission stands firm that MYAirline is still liable to refund consumers who have purchased tickets with the airline but are unable to travel,” MAVCOM said in the statement.
In the meantime, the regulator is urging affected customers who have made bookings with the airline for flights on 12 October onwards to contact its customercare@myairline.my complaint channel for questions and assistance. Alternatively, they may also reach out to MAVCOM’s dedicated channels listed below for further assistance:
- Consumer hotline: +1800-18-6966 (Within Malaysia) or +603-7651 2777 (Outside Malaysia)
- E-mail at consumer@mavcom.my
- FlySmart complaint webform: https://flysmart.my/make-a-complaint/
- FlySmart mobile application that is available for download from the Google Play store and Apple App store for Android and iOS users respectively.
More information will be provided in due course, it added.
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