Wi-Fi troubles can cause a multitude of problems, both professionally and personally. Sending urgent messages can be delayed or your favourite TV show might get disrupted, and nobody wants that.
But let’s be honest – not all of us are tech-savvy. We often don’t know how to troubleshoot faulty Wi-Fi on our own. But even despite this, we all need Wi-Fi to function at home and at work.
Getting Your Wi-Fi To Work Shouldn’t Be That Hard
Nobody wants to spend a whole day trying to fix their own Wi-Fi at home, that’s why #UnifiPromise has made it so that you can spend time with your family without worry! For existing Unifi Home customers, Unifi comes with a multitude of functions and services that can help troubleshoot any Wi-Fi issues you may face.
When it comes to fixing these issues, calling in a technician is often the last resort. If you can fix it on your own, that’s definitely the optimal choice. Unifi’s EasyFix solutions let you self-troubleshoot any problems and check for network disruptions in your area. This includes self-diagnosing and troubleshooting internet connection, telephony and IPTV performances. And, if that doesn’t work, it will automatically create a trouble ticket to Unifi so that they can help fix your issue, too! You can also utilise Unifi’s Live Chat function online for further assistance.
Their real-time service tracker also allows customers to view service and technical request progress, all in real-time via the myunifi app. Paired with TM’s 24-hour service restoration guarantee, you can feel safe knowing that your trouble tickets are being tended to as soon as possible. On the off-chance they are unable to fix the issue within 24 hours, customers will be compensated with an RM50 billing rebate.
Of course, sometimes Wi-Fi troubles can be caused by external sources that may be out of your control. Here’s where Unifi’s Proactive Service Alerts will come in handy as TM is able to remotely detects any Unifi connectivity or physical service failures, and then notify customers via the Unifi Care official WhatsApp channel.
Unifi’s premium internet expert, the Unifi Elite, is also always at your service for Wi-Fi consultancy to boost your internet speed! Unifi Elite comprise of highly trained professionals focused on giving you the best advice and connectivity services possible by providing thoroughly detailed assessments, consultations and troubleshooting services for businesses and everyday consumers like ourselves.
And, if you’re looking to find the best Wi-Fi solution for your business, Unifi Business customers can also reach out to Unifi’s certified business consultants. They will guide you on your connectivity and business solutions needs, no matter your specifications.
Still Unsure On How This Works? Here’s What You Need To Do
Internet/Technical Issues
Step 1: Go to the myunifi app and click on EasyFix. Try out the self-troubleshoot for an instant fix.
Step 2: If Step 1 is unsuccessful, you can create a report for assistance through live chat in EasyFix. An Unifi personnel will contact you for appointment confirmation.
Step 3: Monitor service restoration progress through the service tracker via the myunifi app. Here, you will get to know the estimated arrival time.
Step 4: The technician will be on site for restoration purposes.
Step 5: Your service should be restored within 24 hours or an RM50 bill rebate will be issued, which can be redeemed via the myunifi app.
Proactive Network Issues from Unifi
Step 1: Customer will receive a notification of any Unifi connectivity or physical service failure on TM’s network via the Unifi Care WhatsApp channel.
Step 2: Accept the restoration option by verifying your identity.
Step 3: Monitor service restoration progress through the service tracker via the myunifi app, where you will get to know the estimated arrival time.
Step 4: The technician will be on site for restoration purposes.
Step 5: Your service should be restored within 24 hours or an RM50 bill rebate will be issued, which can be redeemed via the myunifi app.
It’s The #UnifiPromise
As the name suggests, Unifi promises to help solve any troubleshooting issues you may face as swiftly and efficiently as possible. All new Unifi home users are also given a commitment-free 30 days trial to try out their services, all of which can be terminated before the 30 days are up!
So, if you’ve been facing connectivity issues lately, why not opt for the #UnifiPromise instead? To learn more about what Unifi has to offer, visit their website for more information, or follow them on Facebook and Instagram to stay updated. You can also learn more about the myunifi app, here, and learn more about their EasyFix function, here.
This story is brought to you by Unifi.
Follow us on Instagram, Facebook, Twitter or Telegram for more updates and breaking news.
