We can confirm that after yesterday’s Umobile nationwide outage, Maxis’ prepaid service #Hotlink is currently down in and around the Klang Valley area. #Hotlink customers have informed us that they are able to receive calls, but are otherwise unable to make outgoing calls.
According to twitter user @artid, the Maxis Customer Service center in KLCC is also currently down, and they have not be able to give an estimate on how long rectification works will take.
What happened @Maxis @MaxisListens ? Why I can't make calls ? Is it just me or is there anyone else's also facing this prob ?
— puteri (@hyldaaa_) May 18, 2018
@MaxisListens Hai. Tak boleh buat panggilan untuk Hotlink?
— Aman Firdaus 🇲🇾 (@amanfirdaus) May 18, 2018
Hi, we’re facing some system issues which might impact certain Hotlink customers in making/receiving calls, browsing, [1]
— Maxis (@MaxisListens) May 18, 2018
Update: Maxis has reached out to us and said that the issue has been resolved. According to a notice on the official Hotlink page, the company has rectified the problem and monitoring the situation for any unforeseen issues.
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