The Communications and Multimedia Consumer Forum of Malaysia (CFM) has announced a new mobile app that will make it easier to sort through local telco plans and make an informed decision when selecting a provider. Called CFM MY Mobile Rights the app will be released at the end of June
Available for both Android and iOS, the CFM MY Mobile Rights app aims to provide four things to Malaysian consumers: latest plan recommendations on mobile and broadband services, service providers outlet locator, a platform for consumers to lodge complaints, and provide tips on how to be a smart consumer. We are not sure what criteria CFM is using to recommend services, but it will be interesting to see the outcome once the information becomes available.
CFM was established by MCMC to protect the rights of consumers when dealing with telecommunications providers. Dr Elistina Abu Bakar, chairman of CFM, has said that the Forum has received some 6,904 complaints from January 2014 to December 2014; an increase of 10-percent over the previous year. This year does not look much better as CFM has already received 2,123 complaints from January 2015 to April 2015.
The CFM MY Mobile Rights app is being announced in conjunction with World Telecommunication and Information Society Day 2015, which marks the 150th anniversary of the signing of the first International Telegraph Convention and the creation of the International Telecommunication Union.
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