Oppo Malaysia is apparently having an issue with counterfeit products in the country. The company has so far reported some 644 cases of knock-off phones appearing, most of which happened because the devices had failed and were shipped to Oppo service centres by unsuspecting consumers.
The company indicates that its official service centre in Kuala Lumpur has seen all sorts of pirated Oppo smartphones, including flagship products like the Find 7 and N3. Oppo Malaysia Regional Manager Garry Gong says that the company is concerned about the number of cases discovered since it came to Malaysia.
These knock-off Oppo smartphones are often of shoddy construction, leading to a large amount of malfunctions and equipment failures. Consumers who are unaware of the nature of their devices eventually end up contacting the official Oppo help line asking for assistance, which is what lead to the discovery of the counterfeit phones.
Gong has vowed to take legal action against any vendor caught selling counterfeit Oppo devices, and the company urges consumers to report counterfeit products and the vendors selling them. Authorised Oppo Malaysia dealers will display a notice indicating their status, and consumers should avoid buying Oppo devices from stores that do not possess the official notice board.
Consumers who want to report a counterfeit Oppo smartphone can contact the company on its official hotline at 1-800-88-6776, through its website, or on its Facebook page.
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